» The Empathy Paradox Beware easy answers » Cancer Patients Live Longer With Palliative CareTitle: Cancer Patients Live Longer With Palliative CareCategory: Health NewsCreated: 8/19/2010 12:31:00 PMLast Editorial Review: 8/19/2010 12:31:39 PM» Is Bitterness a Mental Disorder? Making too much of irritation » Jet Blue's Steven Slater Strikes a Chord with Overstressed Workers; Customer Service Authors Marilyn Suttle and Lori Jo Vest Offer Resiliency TipsDETROIT, Aug. 11 /PRNewswire/ -- Jet Blue Air Steward Steven Slater struck a chord with overstressed service people this week, when he did what many only dream about --- tell the customer off and abandon ship. It's no wonder. Customers are more demanding, businesses are leaner, and the competition f
» The Empathy Paradox Beware easy answers
» Cancer Patients Live Longer With Palliative CareTitle: Cancer Patients Live Longer With Palliative CareCategory: Health NewsCreated: 8/19/2010 12:31:00 PMLast Editorial Review: 8/19/2010 12:31:39 PM
» Is Bitterness a Mental Disorder? Making too much of irritation
» Jet Blue's Steven Slater Strikes a Chord with Overstressed Workers; Customer Service Authors Marilyn Suttle and Lori Jo Vest Offer Resiliency TipsDETROIT, Aug. 11 /PRNewswire/ -- Jet Blue Air Steward Steven Slater struck a chord with overstressed service people this week, when he did what many only dream about --- tell the customer off and abandon ship. It's no wonder. Customers are more demanding, businesses are leaner, and the competition f